SHIPPING POLICY

Last Updated: 16 September 2026

Thank you for shopping with CASESNAP. Please note that processing time and courier delivery time are separate.

Processing Time

Ready-Stock Products: 1–3 working days
Customized / Personalized Products: 3–7 working days

Customized products require additional time for design preparation, printing and quality checking.

Orders containing both ready-stock and customized products will generally be shipped once all items are ready.

Malaysia Delivery Time

After your order has been dispatched, estimated courier delivery times are:

• West Malaysia: 1–5 working days

• Sabah & Sarawak: 5–10 working days

Delivery times are estimates and may vary depending on the courier, location, public holidays, peak periods, weather or other circumstances outside our control.

Shipping Fees

Shipping fees will be calculated and displayed during checkout.

From time to time, we may offer free or discounted shipping promotions subject to applicable terms.

Order Tracking

Once your order has been dispatched, you will receive tracking information where available.

Please allow some time for the courier's tracking system to update after your parcel has been collected.

Shipping Address

Please ensure your name, phone number and shipping address are correct before placing your order.

If you need to change your address, contact us as soon as possible at hello@casesnap.com.my.

Once an order has been dispatched, we may no longer be able to change the delivery address.

Additional shipping charges may apply if a parcel is returned due to an incorrect or incomplete address provided by the customer.

Delayed or Lost Parcels

If your parcel is significantly delayed or the tracking has not updated for an unusually long period, please contact us with your order number.

We will assist in checking the shipment with the relevant courier.

If the courier confirms that a parcel has been lost in transit, CASESNAP will arrange an appropriate replacement, reshipment or refund depending on the circumstances.

Damaged Orders

If your order arrives damaged, please take clear photographs of the parcel, packaging and affected product and contact us within the period stated in our Returns & Refund Policy.

Contact Us

For shipping or delivery enquiries:

Email: hello@casesnap.com.my

Please include your order number so we can assist you more efficiently.